1. Damaged or Defective Items: If a customer receives a product that is misprinted, damaged, or defective, they should report the issue within 30 days of receiving the item. Upon verification, offer a replacement or a full refund.

2. Lost Shipments: For packages lost in transit, customers should submit a claim no later than 30 days after the estimated delivery date. Once confirmed, provide a replacement or refund.

3. Incorrect Address: If an order is returned due to an incorrect or insufficient address provided by the customer, they are responsible for the reshipment costs after confirming the updated address.

4. Unclaimed Shipments: Shipments returned as unclaimed will be held for 28 days. During this period, the customer needs to contact us to arrange reshipment at their own expense. If unclaimed after 28 days, the items may be donated to charity.

5. Buyer’s Remorse and Size Exchanges: Returns or exchanges for reasons such as buyer’s remorse or ordering the wrong size are not accepted. Encourage customers to consult size guides and product descriptions before purchasing.

6. Return Address: When a returned shipment is received, an automated email notification will be sent.

7. Non-Returnable Items: Certain products, such as face masks, are not eligible for return due to health and hygiene reasons.

Implementing these policies ensures consistency and provides clarity to the customers.